Elemento
06-08-2006, 10:32 AM
A lot of this has been reported to no avail on the CoH forums. Here is the canned response plus my whole worthless petition in a nutshell to them.
Read it from bottom up.
To update this question by email, please reply to this message in the designated space below. Text entered into any other part of this message will be discarded.
[===> Please enter your reply below this line <===]
1. :mad: You obviously don't read the boards. There's a whole thread dedicated to the serious problems Issue 7 has created not just me. Obviously posting to the boards doesn't mean anything. This e-mail response from you tells me you never go there. A lot of this has absolutely nothing to do with the video card. It ran pretty smooth before this Issue got released.
2. The questions you ask were answered in previous petitions. (Read them) You already know I don't use a router, have no firewall or security program running. This is nothing more than a redundant form letter you sent me.
My ISP you already have that from my account as well as my physical location.
You must think we're all idiots or you're talking to some kid. I've been around and I'm probably your oldest active player going on 54 next month.
This form letter is actually insulting to my intelligence. :mad:
3. Reiterating the problems
1. Crashing to Desktop (never happened before to me in this game)
2. More Mapserver Disconnects than normal
3. Lot of Lag especially as I travelled thru Brickstown and the Hollows
4. Freezing Screen. Mostly happens on Zoning. I end up Rebooting.
5. Really Weird Bug: I was exiting after a mission when a Debugger Program popped up and froze the screen. That never happened before. Those debuggers don't even work either.
6. Graphical Glitches: This one is funny so I took a screenshot of it. The sign over the magic shop in IP read today as El Super Mexicano. LOL (OK smart guy. How is a graphic my fault when it's the game's graphic that's different? I could never change that from my end. :mad: )
7. Global Chat Channels were going on & off. I had to keep re-editing my tabs to re-add SG channels.
8. Slower Response time when clicking on one's tab to see what your contacts are going to give you. Once was so slow, it crashed cause it took too long.
9. The train gate doesn't work as it should. This has been reported by many people on the boards. It's out of sync now.
10. Upon quitting the program to my desktop, it takes forever not 30 sec like it should.
[===> Please enter your reply above this line <===]
If your issue remains unresolved, please update this question here.
Subject
Petition: Graphics
Discussion Thread
Response (Henery) 06/07/2006 09:48 AM
Hello Daniel,
Thank you for sending us the results of the DxDiag test.
It appears the video drivers you have installed are not the latest available from the manufacturer’s website of your video card. I would recommend updating your system's video card drivers by downloading the latest Catalyst package from ATI™'s website http://ati.com/support/driver.html. Be sure to uninstall the old video card drivers before installing the Catalyst package in order to avoid any potential conflicts.
Additionally, in order to better understand your issue, please send us a little information about your network setup. We need to know exactly how you connect to the Internet. Do you use any routers, hubs, or switches? If so, what is the make and model? Who is your Internet provider and where are you physically located? Please also let us know if you are using any firewall or Internet security applications such as Norton™, McAfee®, or ZoneAlarm®.
In the meantime we look forward to your response.
Regards,
Customer (Daniel Stankiewicz) 06/07/2006 09:41 AM
Here is a list of what I encountered yesterday and the problem is definitely NOT on my end. As CoV was made smoother with Issue 7, CoH got messed up. Have yet to check and see if the costuming has any problems.
It is apparent that the kinks were never cleaned out before being released from test.
1. Crashing to Desktop (never happened before to me in this game)
2. More Mapserver Disconnects than normal
3. Lot of Lag especially as I travelled thru Brickstown and the Hollows
4. Freezing Screen
5. Really Weird Bug: I was exiting after a mission when a Debugger popped up and froze the screen. That never happened before. Those debuggers don't even work either.
6. Graphical Glitches: This one is funny so I took a screenshot of it. The sign over the magic shop in IP read today as El Super Mexicano. LOL
7. Global Chat Channels were going on & off. I had to keep re-editing my tabs to re-add SG channels.
8. Slower Response time when clicking to see what your contacts are going to give you.
==================== text File Attachment ====================
DxDiag.txt, 48455 bytes, added to incident
Response (Patrice) 06/07/2006 05:45 AM
Hello Daniel,
Thank you for contacting PlayNC Support Team.
I am escalating your ticket up to a Technical Support Representative to further assist you. They will need the following information from you to proceed:
Please provide us a detailed description of the technical issue you are experiencing. Also, to further investigate the error you are receiving, I would like for you to run a DirectX Diagnostic test on your system. This test (DxDiag) is simple and easy to run. To do so, please go to your Start Menu and then Select the Run command. When the Run Dialogue box appears, please type in "DxDiag", without the quotes and click OK. A DirectX Diagnostics window will appear after a few moments. Once it has, please select the "Save All Information" button. This will save the generated output from the report we have just run. Then please attach and enclose the report to this email response. Once we have received the dxdiag.txt file, the Tech Support team will be able to see what is happening and hopefully what is causing the issue that you are receiving.
Regards,
GM Patrice
Customer (Daniel Stankiewicz) 06/07/2006 02:43 AM
Petition: XML Submission
Server: Virtue
Sign over the magic shop in IP now reads El Super Mexicano. LOL Since issue 7 got released Tuesday, there has been mapserver disconnects, freezin screen, lag, & crashing. Now I find the graphics misleading. I took a pic of the shop.
Read it from bottom up.
To update this question by email, please reply to this message in the designated space below. Text entered into any other part of this message will be discarded.
[===> Please enter your reply below this line <===]
1. :mad: You obviously don't read the boards. There's a whole thread dedicated to the serious problems Issue 7 has created not just me. Obviously posting to the boards doesn't mean anything. This e-mail response from you tells me you never go there. A lot of this has absolutely nothing to do with the video card. It ran pretty smooth before this Issue got released.
2. The questions you ask were answered in previous petitions. (Read them) You already know I don't use a router, have no firewall or security program running. This is nothing more than a redundant form letter you sent me.
My ISP you already have that from my account as well as my physical location.
You must think we're all idiots or you're talking to some kid. I've been around and I'm probably your oldest active player going on 54 next month.
This form letter is actually insulting to my intelligence. :mad:
3. Reiterating the problems
1. Crashing to Desktop (never happened before to me in this game)
2. More Mapserver Disconnects than normal
3. Lot of Lag especially as I travelled thru Brickstown and the Hollows
4. Freezing Screen. Mostly happens on Zoning. I end up Rebooting.
5. Really Weird Bug: I was exiting after a mission when a Debugger Program popped up and froze the screen. That never happened before. Those debuggers don't even work either.
6. Graphical Glitches: This one is funny so I took a screenshot of it. The sign over the magic shop in IP read today as El Super Mexicano. LOL (OK smart guy. How is a graphic my fault when it's the game's graphic that's different? I could never change that from my end. :mad: )
7. Global Chat Channels were going on & off. I had to keep re-editing my tabs to re-add SG channels.
8. Slower Response time when clicking on one's tab to see what your contacts are going to give you. Once was so slow, it crashed cause it took too long.
9. The train gate doesn't work as it should. This has been reported by many people on the boards. It's out of sync now.
10. Upon quitting the program to my desktop, it takes forever not 30 sec like it should.
[===> Please enter your reply above this line <===]
If your issue remains unresolved, please update this question here.
Subject
Petition: Graphics
Discussion Thread
Response (Henery) 06/07/2006 09:48 AM
Hello Daniel,
Thank you for sending us the results of the DxDiag test.
It appears the video drivers you have installed are not the latest available from the manufacturer’s website of your video card. I would recommend updating your system's video card drivers by downloading the latest Catalyst package from ATI™'s website http://ati.com/support/driver.html. Be sure to uninstall the old video card drivers before installing the Catalyst package in order to avoid any potential conflicts.
Additionally, in order to better understand your issue, please send us a little information about your network setup. We need to know exactly how you connect to the Internet. Do you use any routers, hubs, or switches? If so, what is the make and model? Who is your Internet provider and where are you physically located? Please also let us know if you are using any firewall or Internet security applications such as Norton™, McAfee®, or ZoneAlarm®.
In the meantime we look forward to your response.
Regards,
Customer (Daniel Stankiewicz) 06/07/2006 09:41 AM
Here is a list of what I encountered yesterday and the problem is definitely NOT on my end. As CoV was made smoother with Issue 7, CoH got messed up. Have yet to check and see if the costuming has any problems.
It is apparent that the kinks were never cleaned out before being released from test.
1. Crashing to Desktop (never happened before to me in this game)
2. More Mapserver Disconnects than normal
3. Lot of Lag especially as I travelled thru Brickstown and the Hollows
4. Freezing Screen
5. Really Weird Bug: I was exiting after a mission when a Debugger popped up and froze the screen. That never happened before. Those debuggers don't even work either.
6. Graphical Glitches: This one is funny so I took a screenshot of it. The sign over the magic shop in IP read today as El Super Mexicano. LOL
7. Global Chat Channels were going on & off. I had to keep re-editing my tabs to re-add SG channels.
8. Slower Response time when clicking to see what your contacts are going to give you.
==================== text File Attachment ====================
DxDiag.txt, 48455 bytes, added to incident
Response (Patrice) 06/07/2006 05:45 AM
Hello Daniel,
Thank you for contacting PlayNC Support Team.
I am escalating your ticket up to a Technical Support Representative to further assist you. They will need the following information from you to proceed:
Please provide us a detailed description of the technical issue you are experiencing. Also, to further investigate the error you are receiving, I would like for you to run a DirectX Diagnostic test on your system. This test (DxDiag) is simple and easy to run. To do so, please go to your Start Menu and then Select the Run command. When the Run Dialogue box appears, please type in "DxDiag", without the quotes and click OK. A DirectX Diagnostics window will appear after a few moments. Once it has, please select the "Save All Information" button. This will save the generated output from the report we have just run. Then please attach and enclose the report to this email response. Once we have received the dxdiag.txt file, the Tech Support team will be able to see what is happening and hopefully what is causing the issue that you are receiving.
Regards,
GM Patrice
Customer (Daniel Stankiewicz) 06/07/2006 02:43 AM
Petition: XML Submission
Server: Virtue
Sign over the magic shop in IP now reads El Super Mexicano. LOL Since issue 7 got released Tuesday, there has been mapserver disconnects, freezin screen, lag, & crashing. Now I find the graphics misleading. I took a pic of the shop.